At Simply Beautiful Collections (SBC), every order is carefully selected, quality checked and packed before dispatch. We want every customer to enjoy a pleasant shopping experience, and we are committed to resolving genuine issues fairly and professionally.
📖 Please read this policy before placing your orderBefore every order is shipped, we carefully inspect:
Our goal is to minimise errors and ensure your order arrives in excellent condition.
Each request will be reviewed individually.
We are generally unable to accept returns or exchanges for:
Product colours may vary slightly due to different screens, lighting and photography. Measurements may also vary slightly due to manual measuring and manufacturing processes. These are normal industry variations and are not considered defects.
Some of our products are made from natural fibres or traditionally crafted using techniques such as hand embroidery, hand weaving and hand block printing. As these products are handmade or traditionally produced, slight variations in colour, texture or print may naturally occur from piece to piece.
These characteristics reflect genuine craftsmanship and are part of the product's unique charm — they are not considered defects. Detailed care information is provided on the relevant product page where applicable.
If you believe your item qualifies for a return or exchange, please contact us within 2 calendar days after receiving your order.
Contact SBC via WhatsApp or email with your Order Number and Product Code.
Include a clear description of the issue.
Attach clear photographs of the unopened parcel, the courier label, the packaging and the affected item(s).
Keep all original packaging materials until your claim has been reviewed.
A short video recording is required, starting from the moment you receive the sealed parcel through to the end of opening it, as proof of claim. This applies to all damaged, wrong, missing or defective item claims.
Claims submitted without the required video and photographs may be rejected.
Approved returned items must:
Returns that do not meet these conditions may not be accepted.
SBC will inspect the returned item.
Subject to stock availability, we will arrange an exchange for the same item, colour or size where appropriate.
If the requested replacement is unavailable, we may offer an alternative solution where suitable.
Refunds are considered only for approved cases. Where applicable, approved refunds will be processed using the original payment method. Please allow reasonable processing time depending on your payment provider or financial institution.
Shipping charges, payment processing fees and customs duties are generally non-refundable, unless the return is due to an error made by SBC.
If the return is due to an error by SBC, we will advise the appropriate return procedure. If the return is accepted for other approved reasons, the customer may be responsible for the return shipping costs.
Any customs duties, import taxes, VAT/GST, brokerage fees and other government charges paid to the destination country are not refundable by SBC. Customers are responsible for complying with their country's import regulations.
If a parcel is returned to us because delivery was refused, customs charges were not paid, the parcel was unclaimed, or an incorrect address was provided, additional shipping charges may apply before the parcel can be resent.
Orders may be cancelled before processing begins. Once processing or packing has started, cancellation may no longer be possible.
As Pre-Order items are specially confirmed with our suppliers, cancellation may not be possible after supplier confirmation or once payment has been made.
Once measurements have been confirmed and stitching has begun, cancellation, return or exchange is generally not possible unless an error has been made by SBC.
To protect all customers, SBC reserves the right to decline requests where there is evidence of:
SBC also reserves the right to refuse future orders where fraud is suspected. Each case will be reviewed fairly based on the information provided.
Every return, exchange or refund request is reviewed individually based on the information and evidence provided. Where a decision needs to be made on eligibility, SBC's assessment of the case will be final, and we always aim to reach that decision fairly and reasonably.
Please contact us via WhatsApp or email during our business hours.
We encourage customers to contact us before leaving a negative review. Most issues can be resolved quickly through open communication, and we are always happy to assist wherever reasonably possible.
We value your trust and are committed to providing quality products, fair policies and friendly customer service. If you ever need assistance, we are always happy to help and will do our best to resolve genuine concerns promptly and professionally.
Reach out with your order number and a brief description — our team is happy to help.
