Thank you for visiting Simply Beautiful Collections (SBC), an independent, family-owned Malaysian online boutique. We are committed to providing friendly, professional and reliable customer service. Whether you have a question before placing an order or require assistance after your purchase, we are always happy to help.
For the fastest assistance, please contact us through our official WhatsApp.
Chat on WhatsAppFor detailed enquiries or document submissions, please email us.
enquiry@simplybeautifulcollection.comPlease note that we do not currently offer Live Chat or Online Chat support — WhatsApp and Email remain our official communication channels.
| Monday – Friday | 9:00 AM – 6:00 PM (Malaysia Time) |
| Saturday, Sunday & Public Holidays | Closed |
Messages received outside our business hours will be attended to on the next working business day.
Response times may be slightly longer during festive seasons, sales campaigns or unexpected high enquiry periods.
For all Pre-Order items, customers are kindly requested to contact SBC through our official WhatsApp or Email before placing an order. Our team will manually:
Payment instructions will only be provided after SBC has confirmed product availability — this helps prevent unavailable stock, unnecessary refunds and order cancellations while ensuring a smoother shopping experience.
Before placing large or special international orders, we recommend contacting SBC so we can confirm delivery availability, estimate shipping charges, explain possible import duties, customs fees or taxes, and recommend the most suitable courier service.
When contacting SBC regarding an order, please provide:
We welcome constructive feedback and suggestions that help us improve our products, services and shopping experience.
We sincerely appreciate your trust and support and look forward to serving you with quality products and excellent customer service.
Our team is a message away on WhatsApp during business hours.
Follow us for the latest updates.
Follow Simply Beautiful Collections on our official social media pages for new arrivals, promotions, seasonal collections, clearance sales, styling inspiration, product care tips and company updates.