Frequently Asked Questions

Simply Beautiful Collections, also known as SBC, is an independent, family-owned Malaysian online boutique.

SBC offers selected women's fashion and lifestyle products, including sarees, salwar suits, kurtis, gowns, lehengas, tops, pants, skirts, jewellery, accessories, beauty products, cosmetics, gifts and other selected lifestyle items.

Sale, clearance, resale and selected previously released fashion products may also be offered from time to time.

Our products are mainly sourced from selected manufacturers, designers, wholesalers, brands and trusted suppliers in India, Malaysia and other countries. At present, most SBC products are sourced from India.

SBC aims to provide accurate product descriptions based on information supplied by the relevant manufacturer, brand or supplier.

Brand, material, origin and other relevant product information will be stated on the product page whenever applicable.

SBC does not manufacture every product displayed on the website.

Customers from Malaysia and supported international destinations may purchase from SBC, subject to product availability, successful payment, courier coverage, product shipping eligibility and the destination country's customs and import regulations.

Some products may not be eligible for international shipping because of courier, airline or customs restrictions.

Customers are kindly requested to contact SBC mainly through our official WhatsApp or email.

• Contact Person: Ms. Sue
• WhatsApp: +60 12-207 1272
• Website: www.simplybeautifulcollection.com
• Email: Please use the official email address displayed on the SBC website.

• TikTok: @simplybeautifulcollection
• Facebook: Simply Beautiful Collections
• YouTube: @simplybeautifulcollections

For order-related enquiries, please provide your order number, registered name, contact number and a brief explanation of the matter.

Order confirmations, important notices and updates may also be sent through WhatsApp or email. Customers are advised to check both channels regularly.

1. Browse or search for the required product and read the product description carefully.
2. Select the available size, colour, quantity, stitching option, gift option or other product variations, where applicable.
3. Add the product to your shopping cart and review all selections before proceeding to checkout.
4. Enter the correct billing and delivery information, select an available shipping and payment method, accept the required terms and complete payment.

Ready-stock products should normally be purchased directly through the SBC website.

Pre-order enquiries may be handled manually through SBC's official WhatsApp or email. This allows SBC to confirm supplier availability, colour, size, final price, estimated processing time, stitching availability and estimated delivery charges, where applicable.

Customers should not make payment for a manually handled pre-order until SBC has confirmed the order through WhatsApp or email.

After successful website payment, an order confirmation should appear on the website and may also be sent to the customer's registered email address.

The confirmation may include the order number, purchased products, selected options, payment information, billing details, delivery details and order status.

Manual pre-orders may be confirmed through SBC's official WhatsApp or email.

First, check your email spam or junk folder and confirm whether payment was successfully completed.

If the confirmation is still unavailable, contact SBC through official WhatsApp or email and provide your full name, payment receipt or transaction reference, email address or telephone number used, products ordered and approximate payment time.

Do not place a second order or make another payment until the first payment status has been checked.

Yes. Compatible products may be purchased together in one order.

Combining lightweight products may sometimes be more economical than placing several separate orders.

However, when ready-stock and pre-order products are purchased together, the complete order may be shipped only after all products become available.

Customers who require ready-stock products earlier may request separate delivery. Additional shipping charges may apply.

Products that need to be delivered to different addresses should normally be placed as separate orders.

Each delivery address requires separate recipient details, delivery charges, courier booking, shipping labels and tracking numbers.

Gift items for different recipients may also require separate packaging and separate parcels.

If separate packaging, multiple parcels or additional shipping charges are required, SBC will inform the customer through WhatsApp or email before proceeding.

Yes. SBC may divide an order into separate parcels when products become available at different times, ready-stock and pre-order products are purchased together, products require different packaging, items cannot be safely packed together, courier restrictions apply or the parcel's dimensions or weight require separate boxes.

SBC will inform the customer through WhatsApp or email if multiple shipments are necessary.

Any additional shipping charge will be explained before payment is requested.

Contact SBC immediately through official WhatsApp or email.

Changes may only be possible before the order enters supplier processing, stitching, customisation, packing, courier booking or dispatch.

Once processing has started, SBC may be unable to change the product, size, colour, quantity or delivery address.

Customers are responsible for checking all order details carefully before making payment.

Website or supplier stock may occasionally change before the order is completed.

If a product becomes unavailable, SBC will contact the customer through WhatsApp or email and may offer another available colour, another available size, a suitable alternative product, store credit or a refund for the unavailable product.

SBC will not substitute a product without the customer's approval.

Ready Stock or In Stock: The product is available for normal order processing.

Pre-Order: The product will be requested from the supplier after availability, order details and payment are confirmed.

Coming Soon: The product is expected to become available later but cannot yet be purchased.

Sale or Discount: The product is temporarily offered at a reduced price.

Clearance: The product is reduced to clear remaining stock and may be subject to special conditions.

Resale: A selected product is offered for sale even though it may be from an earlier collection or design period.

Sold Out: The product is currently unavailable for purchase.

Unstitched products are fabric materials that require complete tailoring before they can be worn.

Semi-stitched products may already have decorative designs, embroidery, borders, panels or other details stitched onto the fabric. However, the garment itself remains unstitched and requires full tailoring according to the customer's size and measurements.

Ready-made products are fully stitched garments produced in fixed sizes and are generally ready to wear.

Customers should read the product description carefully before purchasing.

Only the products and accessories specifically listed in the product description are included.

Jewellery, shoes, handbags, belts, inner garments, petticoats, underskirts, decorative props, hair accessories and other styling items may be used only for photography and may not be included.

Where possible, SBC will clearly state when an item is shown for illustration or styling purposes only.

Some model or AI-generated images may be used to demonstrate possible styling, draping, matching or design ideas.

These images may not represent the exact fit, appearance or accessories included with the actual product.

Customers should rely mainly on the actual product photographs, written product description, material details, measurements, colour information and included-item information.

Accessories shown in model or AI-reference images are not included unless clearly stated.

SBC aims to display products as accurately as possible.

However, slight differences may occur because of screen brightness, display settings, photography lighting, camera settings, fabric texture, dye batches, production batches, print placement, handmade embroidery, beads, stones, sequins, weaving or other handwork.

Reasonable colour, print-placement and handwork variations are not normally considered defects.

Customers should use the measurement chart shown on the product page.

Do not rely only on size labels such as S, M, L or XL because sizing may differ between suppliers, brands and designs.

Compare the product measurements with your own measurements, including the bust, waist, hips, shoulder, sleeve, upper arm, armhole and garment length, where applicable.

For a safer, more comfortable and alteration-friendly fit, SBC strongly advises customers to choose one size larger than their usual size, after checking the relevant product measurement chart.

Body proportions differ from one person to another.

For example, a customer's bust may fit size L, while the arms, waist or hips may require size XL.

Choosing one size larger is generally safer because some fabrics may shrink slightly after washing, garment cuts may vary between suppliers and body measurements may differ at different areas.

A slightly loose garment can usually be altered more easily. A tight garment can only be enlarged when sufficient inner seam allowance is available.

Customers who are uncertain between two sizes are advised to select the larger size.

Customers are responsible for selecting the correct size using the product measurement chart.

A product is not considered incorrect merely because the selected size does not fit, unless SBC supplied a different size from the size stated in the confirmed order.

Fit may also vary because of body shape, fabric stretch, garment cutting, personal fitting preference, measurement differences, washing or shrinkage.

Product prices may vary according to size, fabric, design, colour, supplier price, product variation, stitching service, customisation, gift packaging or additional accessories.

The final amount will be displayed or confirmed before payment.

Product weight, parcel dimensions and measurements may be approximate.

The final shipping weight may increase after protective packaging, courier packaging, gift boxes, jewellery boxes, combined products or separate packing requirements are added.

Courier charges may be calculated according to the final packed parcel.

Customers should follow the washing and care instructions shown on the product page or product label.

Delicate fabrics, embroidery, beadwork, printed materials and special designs may require gentle hand washing, separate washing, cold water, mild detergent, no soaking, shade drying, low-temperature ironing or professional dry cleaning.

Damage caused by incorrect washing, ironing, storage or handling is not considered a manufacturing defect.

No. Beauty and cosmetic products sold by SBC are intended for personal-care or cosmetic use only.

They are not intended to diagnose, treat, prevent or cure any disease or medical condition.

Customers should check the ingredients before use and discontinue use if irritation occurs.

Medical concerns should be discussed with an appropriate healthcare professional.

A pre-order product is not immediately available in SBC's ready stock.

The customer may send the required product details through the website, official WhatsApp or email.

SBC will check with the supplier regarding product availability, colour, size, final price, estimated processing time and stitching availability, where applicable.

The customer should not make payment until SBC has confirmed the pre-order.

Once payment and all order details are confirmed, SBC will request the product from the supplier.

Pre-orders normally require approximately 8–14 working days.

In special circumstances, supplier processing may take up to approximately 21 working days, unless another timeframe is stated on the product page or confirmed before payment.

The pre-order timeframe begins only after payment, colour, size and all required order information have been confirmed.

Courier delivery time begins only after SBC has received, checked, packed and dispatched the product.

No. Pre-order arrival and delivery dates are estimates.

The timeframe may be affected by supplier stock, production schedules, transport delays, import procedures, customs clearance, courier operations, public holidays, weather or service disruptions.

SBC will send significant updates mainly through WhatsApp or email.

Pre-orders generally cannot be cancelled, changed or refunded after payment because the product is specially requested from the supplier.

A change of size or colour may only be possible when the supplier has not started processing, the replacement remains available and the change is approved.

This restriction does not apply when SBC or the supplier is unable to fulfil the confirmed order.

SBC will contact the customer through WhatsApp or email and may offer another available colour, another available size, a suitable alternative product, store credit or a refund for the unavailable product.

The customer is not required to accept an alternative product.

Rush pre-order processing is not available or guaranteed.

Customers should order early and allow sufficient time for supplier confirmation, supplier processing, domestic or international transport, SBC inspection, packing, stitching and courier delivery.

Available payment methods will be displayed during checkout.

Manual pre-orders should only be paid through the payment method confirmed by SBC through official WhatsApp or email.

Website payments are processed through the payment provider available on the website.

SBC does not normally receive or store the customer's complete card number, card PIN, online-banking password, banking security information or one-time password.

SBC will never ask customers to disclose their banking password, card PIN or OTP.

Prices may be displayed in the currencies supported by the SBC website, such as MYR, SGD or USD.

The final payment currency, converted amount and applicable bank or payment-provider charges will be shown during checkout.

Currency conversion rates may change from time to time.

The final amount may include the product price, selected size or variation, stitching charges, customisation charges, gift services, additional packaging, delivery charges and applicable taxes or fees shown at checkout.

International customs duties, import taxes and destination-country charges are normally not included.

A valid discount code should be entered before payment is completed.

Promotions may be subject to expiry dates, minimum spending, product exclusions, limited usage, customer eligibility, quantity limits or selected payment methods.

Unless stated otherwise, vouchers and promotional codes cannot be exchanged for cash, transferred, combined with another offer or used after expiry.

Do not make repeated payments immediately.

Contact SBC through official WhatsApp or email and provide the transaction reference, payment receipt, order number where available, date and approximate time of payment and the name used for payment.

SBC may ask the customer to check with the relevant bank or payment provider.

Any verified duplicate payment will be reviewed and returned through the appropriate payment method.

Standard delivery within Peninsular Malaysia is RM8 for eligible standard parcels.

Heavier, oversized, fragile, gift-boxed or special-handling parcels may be charged according to the final courier rate.

Sabah and Sarawak delivery charges are calculated according to destination, actual parcel weight, volumetric weight, parcel dimensions, courier availability and selected service.

The available charge may be calculated through EasyParcel or the website checkout system.

Ready-stock orders are normally processed and dispatched within approximately 1–3 working days after confirmed payment.

Processing time is different from courier delivery time.

Processing may include confirming the order, checking the product, preparing the invoice, packing the parcel and booking the courier.

Courier delivery time begins only after the parcel has been collected or handed over for dispatch.

Shipping charges may be calculated according to the destination, courier service, actual parcel weight, volumetric weight, parcel dimensions, product type and special-handling requirements.

Couriers generally charge according to whichever is higher: the parcel's actual weight or volumetric weight.

A large, lightweight parcel may therefore cost more to deliver than a smaller parcel with the same actual weight.

Sometimes.

Compatible lightweight products may fit within the same courier weight category, making one combined order more economical than several separate orders.

However, the final shipping charge may increase when the order includes gift boxes, jewellery boxes, bulky garments, protective materials, separate packaging or fragile products.

If additional shipping payment is required, SBC will explain the adjustment through WhatsApp or email before requesting payment.

Courier options may be provided through EasyParcel or another available courier service.

SBC may select the most suitable available courier based on delivery coverage, parcel type, parcel safety, reliability, cost, pickup availability and courier restrictions.

A selected courier may be changed if the service becomes unavailable or unsuitable for the parcel.

Where necessary, SBC will inform the customer through WhatsApp or email.

Customers must provide a complete and accurate recipient name, delivery address, postcode and contact number.

If the address is incorrect, incomplete or the recipient is unavailable, the courier may contact the recipient, attempt redelivery, request collection from a branch or collection point or return the parcel to SBC.

Address-correction, redelivery, return-to-sender and reshipping charges may be payable by the customer.

Yes. Delivery may be delayed because of public holidays, weather, courier congestion, remote delivery areas, incorrect addresses, customs checks, service disruptions or events outside SBC's reasonable control.

SBC will assist with reasonable courier enquiries but cannot guarantee the courier's exact delivery date.

Important updates may be sent through WhatsApp or email.

SBC aims to ship to supported international destinations.

International shipping availability depends on courier coverage, product eligibility, destination-country regulations, airline restrictions and customs rules.

International delivery time varies according to the destination, courier, customs clearance and local delivery service.

The estimated delivery period begins after the parcel has been dispatched.

International shipping charges are based on the destination country, courier service, actual or volumetric weight—whichever is higher—parcel dimensions, product type and special-handling requirements.

The available shipping rate will be displayed at checkout or confirmed through WhatsApp or email before payment.

The customer or recipient is responsible for all charges imposed by the destination country, including import duties, sales taxes, consumption taxes, customs charges, inspection fees, handling fees, storage charges and clearance charges.

These charges are imposed by the relevant country, courier or authority and are not controlled by SBC.

The parcel may be held by customs, returned to SBC, abandoned, confiscated or destroyed by the courier or customs authority.

Any resulting return, storage, duty, handling or reshipping costs may be deducted from any amount otherwise refundable.

SBC cannot declare a false value or incorrectly mark a commercial purchase as a gift.

No. Some countries, airlines or couriers may restrict perfumes, aerosols, flammable liquids, batteries, selected cosmetics, liquids, semi-liquids, natural materials, plant-based materials or other regulated products.

SBC may remove, replace or cancel an affected product when it cannot legally or safely be shipped.

The customer will be informed through WhatsApp or email.

International orders follow SBC's normal return and exchange eligibility rules.

Customers must contact SBC through official WhatsApp or email before returning any product.

Cross-border return shipping, customs and handling charges may be payable by the customer unless SBC confirms that the problem resulted from our error.

Yes. Stitching is available only for selected eligible pre-order products where the stitching service is displayed or confirmed by SBC.

Stitching is not normally available for ready-stock products.

Depending on the product, SBC may offer standard saree blouse stitching in sizes from XS to 2XL.

Custom stitching may be offered for unstitched salwar suits, semi-stitched products, unstitched lehengas and ready-made saree preparation or adjustment.

Custom sizes from 3XL to 10XL or customer-provided measurements may be accepted where available.

Available services may differ according to the fabric, product design and tailoring requirements.

Stitching normally adds approximately 14–21 working days to the product's existing pre-order processing time.

The stitching period begins only after payment, measurements, selected design instructions and all required customer information have been confirmed.

Rush stitching is not available.

Customers are responsible for submitting complete and accurate measurements.

SBC will stitch the garment according to the measurements and instructions provided by the customer.

The final fit may vary because of body shape, fabric behaviour, garment construction, measurement accuracy, personal fitting preference and design limitations.

Minor alterations may sometimes be required after the customer receives the garment.

Where suitable, customers are strongly advised to allow additional fitting space or select one size larger.

Stitching cannot be cancelled after cutting, tailoring or customisation has begun.

Stitched and customised products are not returnable because of change of mind, incorrect customer measurements, personal fitting preference, minor alteration requirements or customer-requested customisation.

A verified SBC stitching error will be reviewed separately.

Where available, the stitched-order progress may show:

Order Received → Measurements Confirmed → Stitching in Progress → Quality Inspection → Packed → Shipped

Important updates may be sent through WhatsApp or email.

Selected products may include optional paid services such as gift wrapping, gift boxes, ribbon colour selection, greeting cards, occasion selection, packing products together, packing products separately and other available gift add-ons.

Available options and charges will be displayed or confirmed before payment.

The customer may submit a greeting message of up to 50 words, unless another limit is displayed.

SBC will print or prepare the message using the wording submitted by the customer.

Customers must check recipient names, spelling, dates, punctuation and message wording carefully before confirming the order.

SBC may adjust the layout, font size or line arrangement so that the message fits neatly on the card.

Yes.

Gift boxes, jewellery boxes, protective materials and separately packed products may increase the parcel's actual or volumetric weight.

Additional packaging and shipping charges may apply, especially when separate parcels are required.

SBC will inform the customer through WhatsApp or email before proceeding when an additional charge applies.

Contact SBC immediately through WhatsApp or email if a ready-stock order needs to be cancelled.

Cancellation is not guaranteed after the order has entered processing, packing, courier booking or dispatch.

Pre-orders, stitched products, customised products, personalised gift services and processed orders cannot normally be cancelled.

SBC does not normally accept returns because of change of mind, personal preference, incorrect size selected by the customer, minor colour variation, minor print or handwork variation or because the customer no longer requires the product.

SBC will review a claim when the customer receives the wrong product, wrong colour, a different size from the confirmed order, a missing product, a verified manufacturing defect or a product damaged before or during delivery.

Depending on the circumstances and product availability, SBC may offer a replacement, exchange, store credit or refund.

Any opened, tampered, damaged, incorrect or missing-item issue must be reported to SBC through official WhatsApp or email within 24 hours of delivery.

Customers must keep the parcel, courier label, original packaging, tags, accessories, free gifts, proof of delivery, parcel-opening video and clear photographs.

Claims submitted after 24 hours may not be accepted, subject to applicable law.

For any opened, tampered, damaged, incorrect or missing-item claim, the customer must provide the order number, a brief explanation of the problem, a short continuous and uncut parcel-opening video, clear photographs of the product, a photograph of the courier label and photographs of the parcel and packaging condition.

The parcel-opening video is compulsory.

Where the parcel is handed directly to the customer, video recording should begin from the time the parcel is handed over.

The recording must begin before the parcel is opened, even when the outside packaging appears normal.

The video must clearly show the courier label, full parcel condition, seals, taped areas, complete opening process, all products removed from the parcel and any damage, wrong product or missing-item issue.

Clear photographs are also required, but the continuous parcel-opening video is the main compulsory evidence.

The video, photographs and order information must be submitted through official WhatsApp or email within 24 hours of delivery.

Claims without the required continuous video may not be accepted, subject to applicable law.

No.

Customers must contact SBC through WhatsApp or email and receive return instructions before sending any product back.

Unauthorised returns, parcels sent to the wrong address or cash-on-delivery return parcels may not be accepted.

Sale and clearance products are generally not returnable or exchangeable unless SBC supplied the wrong product, wrong size, wrong colour or the product has a verified defect or delivery damage.

Opened, used or tried-on hygiene-sensitive products, jewellery and cosmetics are not normally returnable for hygiene and safety reasons unless they were received incorrect, damaged or defective.

The parcel-opening video, clear photographs and 24-hour reporting requirement still apply.

An approved refund will be initiated after the returned product has been received by SBC, inspected and approved under the applicable return conditions.

Where possible, the refund will be returned through the original payment method.

The time required for the amount to appear depends on the relevant bank or payment provider.

Original shipping, gift, stitching and service charges are normally non-refundable after the service has been provided, unless SBC confirms that the problem resulted from our error or applicable law requires otherwise.

Refund updates will mainly be sent through WhatsApp or email.

Products do not include an additional warranty unless one is specifically stated on the product page.

A verified damaged, defective or incorrect product will be reviewed under the applicable SBC policy.

Nothing in this FAQ removes any customer rights available under applicable Malaysian consumer law.

For a visibly opened or tampered parcel, do not accept it where possible.

A short, continuous and uncut video is compulsory.

Where the parcel is handed directly to the customer, recording should begin from the time of handover and continue throughout the complete opening process.

The video should clearly show the courier label, parcel condition, seals, taped areas, complete parcel opening and all contents.

Clear photographs must also be taken.

The video, photographs and order details must be submitted to SBC through WhatsApp or email within 24 hours of delivery.

For a delayed parcel, check the courier tracking information and allow reasonable time for tracking updates.

If tracking shows Delivered but the parcel was not received, check with household members, neighbours, security personnel, reception, management office or the courier company.

Then contact SBC promptly through WhatsApp or email with the tracking number and relevant information.

SBC will assist with reasonable courier investigations. Any replacement or refund may depend on the courier's investigation, confirmation and claim outcome.

Tracking information will be provided after dispatch and may also appear under My Orders, Track Order or Order Details.

For support, customers should contact SBC mainly through official WhatsApp or email and include the order number.

After the order is completed, customers may submit an honest star rating or written review based on their genuine purchase experience.

Customers experiencing an order problem are kindly encouraged to contact SBC first through WhatsApp or email so the matter can be properly reviewed and resolved.