Frequently Asked Questions

You can pay using any of the following:

• Online banking / bank transfer (Malaysia & Singapore)
• Debit & credit cards (Visa, Mastercard)
• Selected e-wallets at checkout
• Cash on Delivery, where available in your area

COD is available on selected orders within Malaysia, subject to order value and delivery location. Once your items are in the cart:

1. Click Proceed to Checkout.
2. Fill in your Billing Information and Shipping Method.
3. Select Cash on Delivery in the Payment Information form.
4. Click Confirm Order and note down your Order Number on the "Thank You" page.
5. Pay the courier the exact amount in cash when your parcel is delivered, and you'll receive a receipt.

There are no extra handling charges for COD orders beyond the standard courier/delivery fee shown at checkout.

Absolutely. All payment information you submit is encrypted and handled through secure, PCI-compliant payment gateways — the same standard of security used by banks. Only authorised personnel can access this data, and we never share, rent or sell your personal information.

No. Any applicable taxes are already included in the product price you see on the website — there are no hidden charges at checkout.

In most cases, no additional charges apply. On rare occasions where an international order is held by local customs, any clearance duties or taxes will need to be borne by the customer.

Orders within Malaysia typically arrive within 3–5 working days, depending on your location and product availability. Orders placed and processed before 1 PM on a working day are usually dispatched the following working day.

Timely delivery depends on stock availability and payment authorisation. In some cases we may need to verify payment details or your delivery address before an order can be processed and shipped.

We generally ship all items from one order together in a single parcel. If part of your order needs to be shipped separately, we'll notify you and adjust delivery charges accordingly.

Our courier partners make up to two delivery attempts. Please make sure your mobile number, shipping address and postcode are entered clearly at checkout — if both attempts fail, the parcel will be returned to us.

We're currently unable to deliver to PO boxes or restricted/military locations. If you're ordering internationally, please check your local customs regulations beforehand, including any limits on import quantity or value, restricted materials, and applicable duties — as these vary by country and are outside our control.

Once your order is dispatched, you'll receive a tracking number by email. You can track your parcel directly with our courier partner, or reach out to us with your Order ID for an update.

Shipping is calculated separately and shown at checkout once you've entered or selected your delivery address.

Delivery within Malaysia and Singapore is calculated at checkout, with free shipping on orders over RM150. For other international destinations, shipping charges depend on the delivery location and parcel weight.

Most items on our website can be shipped both locally and internationally. A small number of products, such as certain fragrances, may be restricted from international shipping due to courier regulations — this will be noted on the product page if applicable.

International orders typically take around 8–10 working days to arrive, depending on the destination country and customs processing.

We ship across Malaysia and Singapore through trusted local courier partners, and internationally through established express couriers, so your parcel arrives safely and on time.

Creating an account is simple:

1. Click Login at the top of the homepage.
2. Select the Register tab.
3. Enter your details on the account creation page.
4. Click Register to complete your account.

Click "Forgot your password?" on the login page, enter your registered email address and submit. You'll receive instructions by email to set a new password.

Sign in and go to My Account, where you can edit and update your personal details at any time.

For Cash on Delivery orders, you may receive an SMS or call to confirm your order before it's dispatched. This helps us keep our delivery process reliable, especially during sales and peak periods.

Sign in to My Account and select Order History to view all your past orders. Click on any order to see its full details.

Keeping your details current helps us recommend the right pieces for you and makes checkout faster, since you won't need to re-enter your information each time you shop.

Unfortunately, products marked "Sold Out" or "Out of Stock" cannot be ordered until they're back in stock.

Sign in and go to My Account to edit and save your address details for future orders. If you need to change the address on an order that's already been placed, please contact our customer service team immediately — we can amend it as long as the order hasn't been processed yet.

All prices on our website are displayed in Malaysian Ringgit (RM).

The full cost of your order, including shipping, is shown at checkout before you place your order. You'll also receive a confirmation email with the complete breakdown.

Pricing may differ slightly between our online store and any physical stockists. Prices listed on the website are final for all online transactions.

All prices listed on the website are final. Do keep an eye on our Sales and Promotions pages for seasonal discounts.

Once you've found something you love, simply select your size and colour, then click Add to Cart. From your Shopping Cart, you can review your items, quantities and total, then click Proceed to Checkout to complete your purchase.

Use the order tracking tool on our website with your Order ID, or reach out to our customer care team for the latest update.

You can cancel your order within 24 hours of placing it. After this window, your order will typically have already moved to dispatch and cannot be changed.

Once your cart is ready, proceed to checkout to enter your billing and shipping information, choose a payment method, and review your order summary. Click Place Order to finish — you'll receive an Order Number and confirmation email, which you should keep for tracking and any future queries.

You'll receive a confirmation email with your unique Order ID, a summary of the items ordered and the expected delivery time as soon as your order is logged.

It isn't possible to combine orders or add items once an order has been processed. Please place a new order for any additional items.

Payment Pending: your order is logged and awaiting payment authorisation.

Processing: payment has been received and your order is being prepared.

Shipped: your order is on its way to you.

Cancelled: the order has been cancelled.

We offer hassle-free returns within 14 days of delivery for eligible items. Please see our full Returns & Refunds policy for the exact steps and conditions.

If an item arrives faulty, damaged or different from what you ordered, please contact us at enquiry@simplybeautifulcollection.com or call 012-207 1272 and our team will help resolve it as quickly as possible.

Please take a screenshot of the error, or copy the error message, and send it to enquiry@simplybeautifulcollection.com so our team can assist you.

We recommend placing orders through the website. If you experience a technical issue, please try again shortly, or contact us at enquiry@simplybeautifulcollection.com or 012-207 1272 and we'll help you complete your order.

We support all modern browsers, including Chrome, Firefox and Safari. Older or outdated browser versions may not display the site correctly.

Yes, we take great care to display our sarees, kurtis and gowns accurately. However, slight colour variations may occur depending on your screen settings, so actual shades may differ very slightly from what's displayed online.

Yes. All payment information is encrypted and processed through secure, bank-grade payment gateways. Only authorised personnel can access your data, and it is never shared, rented or sold without your consent.

Yes, occasional security verification helps protect our customers against fraudulent transactions. We may contact you if a new card or account detail is used for the first time on our website.

Your name, billing details and shipping address are required to process card transactions and are essential to our fraud-prevention checks. We may follow up by phone or email to verify certain orders.

Use the search bar on our website and enter the product name or code. If no results appear, the item may no longer be available.

Sign up for our newsletter, or follow us on Facebook and Instagram, to be the first to know about new arrivals, style tips and exclusive offers.

Yes, a size chart is included on all applicable product pages to help you choose the right fit.

No, there is no minimum order quantity or value required to shop with us.

Please email us at enquiry@simplybeautifulcollection.com or call 012-207 1272 with your order details, and one of our customer care team members will assist you promptly.

An in-stock item will show an Add to Cart button on its product page. If your preferred size or variant isn't shown, that option is currently sold out.

Yes! We regularly run promotions of up to 30% off on selected items, plus bundle savings and free shipping offers on orders over RM150. Check our Sales page or newsletter for the latest offers.