We aim to ensure customer satisfaction while maintaining fairness.

Eligible for Return
• Wrong item sent
• Manufacturing defect (must be reported within 24 hours of receiving item)

Not Eligible
• Change of mind
• Colour or size dissatisfaction
• Slight colour variation due to lighting/screen
• Clearance, sale, or promotional items
• Used, washed, or damaged items

Refund Policy
• Refunds are processed only after item inspection
• Shipping fees are non-refundable
• Refunds will be made via original payment method

All return requests must be approved before sending items back.

Processing Time
• Ready Stock: 1–3 working days
• Pre-Order: As stated in product description

Delivery Time
• Domestic (Malaysia): 2–7 working days (depending on courier & location)
• International: Subject to destination, customs clearance & courier service

Important
• Delivery delays caused by courier, customs, weather, or public holidays are beyond our control
• Incorrect address provided by customer may result in additional charges

Tracking details will be provided once the parcel is shipped.