Last Updated: July 2026
Thank you for shopping with Simply Beautiful Collection. We are committed to delivering your order safely and as quickly as possible.
Orders are processed on Monday to Friday, excluding weekends and public holidays.
Most orders are processed within 1–3 business days after payment has been successfully received.
During festive seasons, promotional campaigns, or peak periods, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation along with your tracking number (where available).
We currently ship to:
Malaysia
Singapore
Selected international destinations
If your country is unavailable during checkout, please contact our customer support for assistance.
Delivery times are estimates and may vary depending on your location, courier service, customs clearance, weather conditions, or unforeseen circumstances.
| Destination | Estimated Delivery Time |
|---|---|
| West Malaysia | 1–3 Business Days |
| East Malaysia | 3–7 Business Days |
| Singapore | 3–7 Business Days |
| International | 7–21 Business Days |
Business days exclude weekends and public holidays.
Shipping charges are automatically calculated during checkout based on:
Delivery destination
Parcel weight
Package size
Any applicable shipping promotions or free shipping offers will be displayed during checkout.
Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable).
Tracking information may take up to 24 hours to become active after your parcel has been collected by the courier.
Our courier partners will attempt delivery to the shipping address provided during checkout.
If delivery is unsuccessful due to:
Incorrect or incomplete address
Recipient unavailable
Failure to collect from courier
Additional shipping charges may apply for re-delivery.
Please ensure your delivery information is accurate before placing your order.
Customers are responsible for providing the correct shipping address.
If you notice an error after placing your order, please contact us immediately.
While we will do our best to update the address before dispatch, we cannot guarantee changes once the order has been processed or shipped.
While we work closely with our courier partners, delivery delays may occasionally occur due to:
Public holidays
Peak shopping seasons
Extreme weather
Customs inspections
Courier operational delays
Simply Beautiful Collection is not responsible for delays caused by third-party courier services once the parcel has been dispatched.
If your parcel arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.
Please provide:
Order Number
Photos of the parcel (if damaged)
A description of the issue
We will work with the courier to investigate and provide a suitable resolution.
International orders may be subject to:
Import duties
Customs taxes
VAT/GST
Brokerage or handling fees
These charges are determined by your local customs authority and are the responsibility of the customer.
Simply Beautiful Collection has no control over these fees.
If your order contains multiple items, they may occasionally be shipped separately depending on product availability or packaging requirements.
You will receive tracking information for each shipment where applicable.
If a shipment is refused by the recipient or returned to us because it was unclaimed, the customer will be responsible for any return shipping fees and any additional shipping charges required to resend the parcel.
Original shipping charges are non-refundable.
If you have any questions regarding your shipment, please contact us.
Email: enquiry@simplybeautifulcollection.com
WhatsApp: +60 12-207 1272
Our customer support team will be happy to assist you.
